How does a Reliable Virtual Assistant work? Check out answers to questions we have been asked, schedule a call if you have any other questions or are ready to get started!

Frequently Asked Questions

A Reliable Virtual Assistant (RVA) helps take care of the administrative, creative, support, and technical side of your professional or personal life. A RVA provides services by the hour, week, month or on a project basis from a remote location.

A RVA will free up more of your time to focus on higher-value work, like finding new clients, or working on projects. Eliminate time spent hiring and managing another employee, increase your productivity, save time, reduce expenses, and find work-life balance.

We are 100% based in the US. HQ is in Readsboro, Vermont.

Reliable Virtual Assistants are available 8am-6pm EST Mon-Fri, and 8am-12pm on Saturday. We do our best to accommodate needs of our clients from around the US and other parts of the world. We can be available outside of those times if specifically requested.

RVA can help with the following: Executive or Administrative Services and Support, Marketing Specialist, Project Management, Social Media Management, Personal Assistant, Graphic Designer, Website Design, Advertising, and more.

RVA has hourly, weekly, monthly, and project rates. Our prices are reasonable amongst the industry. There are a variety of factors calculated into our rates. We base them on the number of staff we need for your project, the required staff skill level, the length of time, the complexity of the task, or any materials we need to complete projects. We customize plans for every client – it is tailored to meet your needs.

Yes, you would be assigned a dedicated RVA who will be your main point of contact on regular basis. We recommend you initially spend time with your RVA and dedicate time to explain what you need to get done and how. This will help in the long run. Train them on how you want things done, unless you are not happy with your process then we can step in and guide you to other solutions.

You will be provided with contact details for your RVA. You will have their direct phone number, email, and can also contact them through Client Talk with-in the client portal once you have been on-boarded.

Start by calling or scheduling an appointment for a FREE consultation. We will discuss your needs and assign you a dedicated RVA that will be the best candidate for you. Once we have your details, we immediately begin to organize your support. This ensures the smoothest possible transition to our support services. On-boarding typically takes 5 to 7 business days.

You can log in to your client portal to track the time spent on each task in your project, or you can request a report directly from your RVA any time.

No, your hours do not roll over because RVA only bills for work performed.

Confidentiality is an important part of our business at RVA. We take all security and privacy issues very seriously and always insist on the utmost professionalism from a RVA. RVA provides confidential information to staff on a need-to-know basis. In addition to this, all RVA’s are required to individually sign an NDA (non disclosure agreement).

Yes, RVA provides services worldwide.

If you have any questions please feel free to reach out to us and send an email directly to and we will get back to you within 24 hours with the answers to your questions either by email or phone.

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